Hello,
I have booked a bus ticket (Make My Trip Id: BUS50009116874053) through your portal makemytrip.com.
The journey was from Hyderabad to Anaparthi and boarding time was 10:40 pm at Panjagutta in Hyderabad.
Other ticket details can be found in your email below.
However, the bus did not stop at the designated boarding point mentioned in the ticket.
The bus passed by the boarding point but did not even slow down there, let alone halting.
This despite my being present at the boarding point much before the boarding time and waving at the bus when it was passing through the boarding point.
Then I consistently kept calling up all five contact numbers of the bus operator (model travels) mentioned in the ticket.
There was no response at all from 4 of the five numbers you have mentioned in the ticket.
Upon calling the fifth number, I was given another phone number and was asked to call that number.
This sixth number happened to be a wrong number.
Then I called up your call center number and Mr. Jitendra picked up the call. I explained him the problem then he said that he would check with the bus operator and would call me back within 20 minutes.
However there was no call from your end for a long time.
So frustrated at this, I had to call you back; this time I had to explain the whole problem again to Mr. Fareed Ahmed, who picked up the call.
Then he said he could neither help or arrange for an alternative.
This whole episode caused me utter inconvenience and severe mental trauma as there was no alternative way to travel to Anaparthi, where I had to go to urgently, nor did I have a place to stay in the midnight.
So hereby I request you to kindly
1) Do the needful to compensate me for my loss
2) Take a strict action against the bus operator and
3) Remove the bus operator from your service list.
4) Please escalate this issue to the highest level of your customer care and other concerned departments.
Anticipating your appropriate response at the earliest.
Thanking you…
Best regards,
Krishna Reddy
Mobile: +91-9987375860
Homepage: Krishna-Reddy.com
Comments are closed.